Initial format and Monogram format:
Monogram format will be used on all orders EXCEPT with those using a font in which all letters are the same size. Initial order fonts include:
If you would like these in a different order than specified, please make sure to note that on your order.
How big is a monogram?
A standard monogram measures about 3 inches tall on most items. For youth garments, standard is about 2.5 inches tall. If a SMALL monogram is requested, the monogram will measure about 0.75-1.5" tall, depending on which font style is selected. Note, there may be variations depending on font style selected or garment size. Please reach out if you are unsure about the monogram sizing on the item you are interested in.
What is your current processing time?
Our current processing time is 5-10 business days, plus transit. If you need an item sooner, we would recommend you purchasing a RUSH. All RUSH requests must be approved to make sure stock is available to rush. Please email firstname.lastname@example.org for questions regarding RUSH orders. Please note that we are currently experiencing a 1-2 additional delay due to COVID-19 and government mandated workplace restrictions.
Can I cancel my order?
If your order has been placed within the last 24 hours, we do accept cancellations. After the 24 hour period, orders can be canceled and refunded, less a 15% restocking fee. If your order has already been completed and in queue to ship, your order cannot be cancelled and refunded. Please contact us via email to check if your order can be cancelled.
Do you accept returns or exchanges?
There is a 7 day return policy on unworn and unpersonalized items; these can be returned for a refund (minus shipping costs and 15% restock fee). All personalized items cannot be exchanged or returned; these are final sale.
My item came in damaged or with a wrong monogram, what should I do?
If your item came in damaged or with the wrong monogram, please take a photo and send us an email at email@example.com. Please note, all damage claims must be submitted within 7 days of receipt (based on tracking number delivery).
Are you currently hiring?
We are always accepting applications for talented team members to join our growing team! Please email firstname.lastname@example.org with JOB INQUIRIES as title for a list of current positions.