What is your current processing time?
Our current processing time is 5-10 business days, plus transit. If you need an item sooner, we would recommend you purchasing a RUSH. All RUSH requests must be approved to make sure stock is available to rush, please email email@example.com for questions regarding RUSH orders.
Do you accept returns or exchanges?
There is a 7 day return policy on unworn and unpersonalized items, these can be returned for a refund (minus shipping costs). All personalized items cannot be exchanged or returned, these are final sale.
My item came in damaged or with a wrong monogram, what should I do?
If your item came in damaged or with the wrong monogram, please take a photo and send us an email at firstname.lastname@example.org. Please note, all damage claims must be submitted within 7 days of receipt (based on tracking number delivery).
Are you currently hiring?
We are always accepting applications for talented team members to join our growing team! Please email email@example.com with JOB INQUIRIES as title for a list of current positions.