Refund Policies and Shipping Information

All sales are final due to customization of product. Only blank/non-personalized items may be returned (within 5 days of delivery). Please CAREFULLY INSPECT your item as soon as it arrives. We cannot accept returns on any used items and items must be returned in new condition, with all original tags and packaging (dust bags, etc.).If a non-personalized item is returned in used condition (animal hair, deodorant stains, missing or detached tags, perfumes or other smells, etc.), the return will not be accepted, and the item will be shipped back to the customer.

Replacement items will be provided when the error is made by Arden & Gold. A photo will be requested of the item that has an error. Please CAREFULLY INSPECT your item as soon as it arrives because we cannot replace items beyond the 5 days of delivery timeline.  
Please note, colors may differ slightly from appearance on screen. If you require additional photos, please reach out prior to purchasing. Once the item is customized it can not longer be returned. 

Only replacements will be provided; we cannot issue a refund unless the item cannot be replaced (Ex. If the item is no longer available or has been discontinued). Please note, that when we replace an item, we will replace with the EXACT specifications as originally purchased. We cannot change a font style or thread color. Nor can we change a size/color of the item when replacing.

Depending on a case by case basis, we may ask that the damaged/incorrect item be returned. If so, we will provide you with a shipping label. Once in transit, the replacement will be shipped.

Any errors or damaged product must be reported within 5 business days of delivery date (per tracking information) for replacement options.
Please note that when a return is issued for an unpersonalized item, a full refund will be issued LESS the amount for shipping. Shipping charges will NOT be refunded. In addition, customer is responsible for any shipping fees associated with the return.
If an item is returned back to us by USPS for insufficient address, or incorrect address the customer will be responsible for paying additional shipping to re-ship the item.
Average ship times provided by the USPS (these are not guaranteed by our company):
First Class Shipping: 4-6 Business Days
Priority Shipping: 2-4 Business Days
We do not guarantee any arrival dates, only our scheduled ship by dates!